Frequently Asked Questions (FAQs)
1. What is preserved reindeer moss?
Preserved reindeer moss is a 100% natural, sustainably harvested material sourced from Nordic forests. Through an eco-friendly preservation process, we retain its soft texture, vibrant colors, and organic beauty without the need for water, sunlight, or maintenance. Unlike live plants, it lasts for years, making it ideal for homes, offices, and events.
2. How do I care for my preserved moss creation?
Preserved moss requireszero upkeep—no watering, trimming, or sunlight. Simply keep it in a dry environment (avoid direct humidity or moisture) and gently dust it occasionally with a soft brush or compressed air. Ferris Heart Sloane’s designs are crafted to stay flawless for years with minimal effort.
3. Do you ship internationally? What’s your return policy?
Yes! We ship globally from our Buckinghamshire studio.Free UK shippingis available on orders over £49. For returns, we offer a14-day, hassle-free guarantee—if you’re not satisfied, contact us for a full refund or exchange.
4. Are your products eco-friendly?
Absolutely. Sustainability is at our core. Our moss is ethically sourced, and our preservation process uses non-toxic, biodegradable solutions. Ferris Heart Sloane also donates a portion of profits to environmental charities, supporting reforestation and conservation efforts.
5. Can I request a custom moss installation?
Yes! As a studio renowned for bespoke designs, we specialize in custom installations for corporate spaces, weddings, and events. Share your vision with our team, and we’ll create a one-of-a-kind piece tailored to your aesthetic—just like we’ve done for clients like Ralph Lauren and YouTube.
We would love to hear from you.
We aim to respond to all messages within 48 hours.
Address
4, Ivy Lane, Stewkley, Buckinghamshire LU7 0EN
